FAQ
Orders & Shipping
Where do you ship?
We ship internationally. Available shipping methods and costs are calculated based on the destination and the products in your order.
How long does it take to process my order?
Many of our products are manufactured or prepared specifically for each order. Processing times therefore depend on the product and current order volume. You will receive a shipping confirmation as soon as your order has been dispatched.
How long does shipping take?
Within Germany, delivery usually takes approximately 4–8 business days. International deliveries may take up to 14 business days or longer depending on the destination, carrier and customs clearance.
Will I receive tracking information?
Yes. If tracking is available for your shipment, you will automatically receive the tracking information after your order has been dispatched.
Do I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are not included in the product or shipping price and are the responsibility of the customer.
Products & Compatibility
Where are your products made?
Our products are designed and developed in Germany. Most physical products are manufactured in-house using additive manufacturing and other production methods.
How do I know if a product fits my vehicle or equipment?
Please check the compatibility information in the respective product description before ordering. Compatibility may vary depending on model, year, configuration or installed components. If you are unsure, contact us before placing your order.
Are 3D-printed products as strong as conventional parts?
Our products are designed with their intended application in mind and manufactured using suitable materials and processes. However, 3D-printed components have different properties from injection-molded, machined or metal components and should only be used for their intended purpose.
LED Products
Can I connect your 5V LED products directly to the vehicle's 12V system?
No. Products specified for 5V operation must never be connected directly to 12V. Doing so can permanently damage the LEDs and other electronic components. Always use the power supply or voltage converter specified in the product instructions.
Can I cut or modify the LED cables?
Do not cut, modify or reconnect cables unless the product instructions specifically allow it. Incorrect wiring, reversed polarity or applying the wrong voltage can permanently damage the electronics.
Do I need a controller for the LED products?
This depends on the product. If a controller is required, this will be stated in the product description. Please check the included components and requirements before ordering.
Returns & Problems
Can I return my order?
Return rights depend on the type of product and the circumstances of the purchase. Please refer to our Terms & Conditions and return information for the applicable conditions and instructions.
What should I do if my product arrives damaged or defective?
Please contact us as soon as possible and include your order number, a description of the problem and clear photos or videos showing the issue. This allows us to assess the problem and find an appropriate solution.
What happens if I modify or damage a product myself?
Damage caused by improper installation, incorrect voltage, reversed polarity, cut or modified wiring, opened or modified electronics, incompatible third-party components or other improper use is not considered a product defect.
Digital Products
What do I receive when purchasing a digital product?
The included files are listed on the respective product page. Depending on the product, the download may include formats such as STL, 3MF, STEP, F3D or other relevant files.
Can I return or refund a digital product?
Due to the nature of digital products, cancellation and refund rights may be restricted once the download or access to the digital content has begun, subject to applicable law and the consent provided during checkout.
Can I sell products made from your digital files?
Unless explicitly stated otherwise in the product description or license, digital files are provided for personal use only. The files themselves may not be copied, shared, redistributed or resold.
Support
I have a question before ordering. How can I contact you?
You can contact us through the contact page provided in our shop. For compatibility questions, please include the exact vehicle or product model and any relevant details or photos.