Terms & Conditions
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed via our online shop Masoumi Customs by both consumers and businesses.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business is a natural or legal person or a partnership with legal capacity who, when concluding a contract, acts in exercise of their trade or self-employed professional activity.
2. Contracting Party
The purchase contract is concluded with:
Masoumi Customs
Ali Masoumi
Sauerbachstraße 20, 73434 Aalen
Email: Alimasoumi@masoumi-customs.com
3. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
By submitting the order, you make a binding offer to enter into a purchase contract. Confirmation of receipt of the order will be sent by email immediately after submitting. The contract is only concluded upon shipping confirmation or delivery of the goods.
4. Prices and Shipping Costs
All prices are stated in euros and include the applicable statutory VAT.
Shipping within Germany is free of charge.
5. Shipping and Delivery
Shipping area: We currently ship only within Germany.
Delivery time: 4–8 business days within Germany.
The delivery period begins after receipt of payment and may vary slightly depending on product availability and order volume. In the event of delays, we will inform you promptly via email.
Shipping providers:
Depending on product size and destination, shipping is carried out via DHL, Deutsche Post, or a comparable service. Tracking information will be provided automatically after dispatch.
6. Payment Methods
The following payment methods are available:
- PayPal
- Credit card
- Klarna
- Apple Pay / Google Pay
- Others depending on availability during checkout
7. Retention of Title
Goods remain our property until full payment is received.
8. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
– you or a third party named by you (not the carrier) takes possession of the goods.
To exercise your right of withdrawal, you must inform us:
Masoumi Customs
Ali Masoumi
Sauerbachstraße 20, 73434 Aalen
Email: Info@masoumi-customs.com
by means of a clear statement (e.g., a letter sent by email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the date we receive notification of your withdrawal.
We will use the same means of payment you used for the original transaction unless expressly agreed otherwise. You will not incur any fees as a result of the refund.
We may withhold the refund until we have received the goods back or until you have provided proof of having returned the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and no later than fourteen days from the day you notify us of your withdrawal. The deadline is met if you dispatch the goods before the fourteen-day period has expired.
You bear the direct cost of returning the goods.
Sample Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract)
To:
Masoumi Customs
Sauerbachstraße 20, 73434 Aalen
Email: Info@masoumi-customs.com
I/we () hereby withdraw from the contract concluded by me/us ()
for the purchase of the following goods (*):
Ordered on: ____________ / received on: ____________
Name of consumer(s): ________________________
Address of consumer(s): _____________________
Signature (only for notifications on paper): ____________________
Date: ____________
(*) Delete as appropriate.
9. Warranty
The statutory warranty rights apply.
For used goods, the warranty period is one year from delivery.
10. Liability
We are fully liable for intent, gross negligence, and injury to life, limb, or health.
In cases of ordinary negligence, we are only liable for breaches of essential contractual obligations (cardinal duties).
11. Dispute Resolution
The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
12. Installation, Use, and Product Liability Notes
12.1 Professional installation
Our products – especially vehicle components such as illuminated air vents or custom-made parts – should be installed only by qualified professionals.
We accept no liability for damages caused by improper installation, modification, or use.
12.2 Function test before shipping
All items are individually tested for full functionality before dispatch.
If a defect is discovered, please contact us immediately.
12.3 Use at your own risk – not road-legal
RGB lights and other special features of our products are not approved for use on public roads unless explicitly stated otherwise.
Use is at your own risk. We assume no liability for fines, technical issues, TÜV rejections, or any other consequences.
12.4 Vehicle modifications
Any vehicle modifications using our products are carried out at your own risk. Masoumi Customs accepts no responsibility for consequential damages, loss of function, or legal restrictions resulting from such modifications.
13. Contract Language and Governing Law
The contract language is German. German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
14. Severability Clause
If any provision of these terms is found to be invalid, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory regulation.