Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day
– you or a third party named by you (not the carrier) takes possession of the goods.

To exercise your right of withdrawal, you must inform us:

Masoumi Customs
Ali Masoumi
Admiralitätstraße 58, 20459 Hamburg
Germany
contact@masoumi-customs.com

For withdrawal and return requests, we kindly recommend using the contact form on our website to ensure faster processing.
However, you may also submit your withdrawal by email or any other legally permitted method.

by means of a clear statement of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the cost of standard delivery (i.e. the least expensive type of delivery offered by us), without undue delay and no later than fourteen days from the date we receive notification of your withdrawal.

We will use the same means of payment you used for the original transaction unless expressly agreed otherwise. You will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods back or until you have provided proof of having returned the goods, whichever occurs first.

You must send back or hand over the goods to us without undue delay and no later than fourteen days from the day you notify us of your withdrawal.
The deadline is met if you dispatch the goods before the fourteen-day period has expired – the goods do not need to arrive within this period. You must retain proof of shipment (e.g., a receipt or tracking number).

You bear the direct cost of returning the goods. We do not provide return labels or reimburse return shipping fees. If you choose a return shipping method that is more expensive than standard shipping, the additional costs will not be reimbursed.

Sample Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract)

To:
Masoumi Customs
Admiralitätstraße 58, 20459 Hamburg

I/we () hereby withdraw from the contract concluded by me/us ()
for the purchase of the following goods (*):
Ordered on: ____________ / received on: ____________
Name of consumer(s): ________________________
Address of consumer(s): _____________________
Signature (only for notifications on paper): ____________________
Date: ____________

(*) Delete as appropriate.